Testimonials
" I own and operate a film production company in Vancouver. Our office is entirely Mac based, and makes use of a wireless network. Macinhome installed and set up the entire system, and have provided our on-call troubleshooting for over a year now.
I can offer Macinhome an unqualified endorsement.
We have had several issues over the last year and a half, ranging from minor to major, and Macinhome consultants have responded to every one of them with the highest standards of customer service. They are fast, entirely knowledgeable, and have been able to offer practical advice and successful solutions to every problem we've had.
In several cases, time was a critical factor, and they delivered exceptional service with remarkable speed.
Since retaining Macinhome, I've also made use of their services to troubleshoot new Mac gear for my personal use (including the new iPhone 3G.) In every case, their expertise and customer relation skills have been top-notch. "
Andrew Bronstein
PHD Productions
http://phdproductions.ca/
" I recently switched back to Mac and needed assistance setting up my home office. I was referred to Macinhome, and we set up my appointment for the next morning – on a Saturday.
The Macinhome consultant set up my wireless network and made adjustments to the settings of my laptops to ensure that everything was working in harmony. He went above and beyond by also assisting with moving files, making shortcuts to transfer information from my PC, and he even searched out a part for my son’s computer to wirelessly integrate that computer to my network. I arranged for him to come back and install a new printer and he spent additional time re-configuring the laptops to make sure all worked seamlessly. The service I received was exceptional.
He was prompt, very courteous and, above all, most knowledgeable about everything and anything Mac related. I was most pleased to be up and running within a very short period of time.
I would highly recommend Macinhome as they provide a quality service that is very much in demand. I have already referred several of my clients to contact Macinhome for their technical support needs. "
Sincerely,
Lupe Danyluk
" It is easy to remember the interactions one has had as a client of Macinhome over the years.
This is because their presence in one’s office tends to be predicating a terrorizing moment as one’s computer screen blankly stares back an ominous shade of gray, or spontaneously refuses to function, typically on the cusp of a very important deadline.
These occasions tend to be moments one remembers, as is the moment of gratitude when the Macinhome consultant pushes himself away from one’s desk and pronounces one’s greatest asset at that moment - one’s beloved laptop - healed.
I can say with appreciation, in every instance over the past five years I have been a client, Macinhome has provided immediate service, literally having been available on a 24-hour basis.
As professionals in the film industry, my and my colleagues’ schedules do not follow typical business hours, and we do not operate on the schedule of 9 to 5 and Monday to Friday.
Macinhome consultants have always accommodated our schedules without fail and responded to the "need it now!” attitude of our industry, graciously. "
Sincerely,
Kristi
Production Manager
" Macinhome Consulting have been my resource for any computer needs since becoming a Mac user several years ago. They are extremely knowledgeable, reliable, presentable, and helpful.
Whatever the issue is they are there to help either over the phone or, at a moment’s notice, on location. I’m a costume designer in the film industry and Macinhome Consulting has made the computer world very user friendly for me as well as opened up a universe of resources to use at work and home. "
Sincerely,
Jenni Gullett
" What can I say – I feel safe in the Mac world due to the support by Macinhome!
This is a steep challenge to meet, since my distrust in my own ability to solve the intricacies of Mac-related issues is quite deep. From the moment of the referral to Macinhome by a friend, I realized that the quality of service I received made it possible for me to rethink many professional choices involving my Mac, and thereby creatively expand and shape the possibilities for my work.
I have always been treated with great respect – which I was not used to by computer-related businesses at all. My experience before this had been one of impatience with my beginner’s computer knowledge and the lack of confidence in navigating problems. With Macinhome consultants, I had the pleasure of feeling treated with a lot of respect for my questions and concerns. No problem seemed to be too big, small, or irrelevant.
Because of this all-around support, I felt new confidence and inspiration to take on further challenges involving more complex software or more involved gadgets.
I am a very happy Macinhome customer, and I can only recommend becoming a client of this peace-of-mind service. It has been worth much more than every dollar paid. "
Sincerely,
Sabine Silberberg
Expressive Arts Therapist
" I have been a client of Macinhome for four years and have received outstanding service from them. As all of the technicians are extremely well trained and resourceful, it matters little who of the team comes out to service one of our computers. This is an extremely important feature of the Macinhome service as they are each extremely competent and independently capable.
In addition, I have found the team to be punctual, efficient with their time and focused on the key tasks at hand. In other words, time is not wasted by Macinhome technicians on activities that are not critical to my business needs.
They are a personable group who understand customer service, and I have no hesitancy in recommending them to others as their service record speaks for itself. "
All the best,
Cheryl Milner
" Macinhome consultants have been helping me since 2001 and I certainly hope that they are willing to continue in that role because without them I would be almost helpless when it comes to purchasing, troubleshooting, repairing, installing software, backing up data and numerous other functions where their expertise is so very valuable.
They are extremely patient with my lack of knowledge and what at times seem like endless questions. They always shows up on time, perform tasks quickly and efficiently and on more than one occasion have delivered value beyond my expectation. It is rare to find such exceptional skill and dedication to service as I’ve found in the Macinhome team. "
Regards,
Shar Malecot
